Why Does MySpace Suck So Badly?

In an effort to spread the word about my book Infoquake, I’ve been experimenting with several social networking services. I now have a LiveJournal that cross-posts what I post here, I’ve got a space at MySpace, I’m linked in to LinkedIn.

MySpace is far and away the most popular of these types of services. According to Alexa, MySpace ranks only below Yahoo and Google in terms of popularity on the web. If you’re curious, you can view my page at http://www.myspace.com/davidlouisedelman.

Screen shot of David Louis Edelman's MySpace pageHere’s the problem: MySpace is an abomination. Nothing works. The things that do work are poorly designed and shoddily implemented. Here’s just a small sampling of problems I’ve been having:

  • Member search doesn’t work. Try searching for members using multiple criteria, and watch the search go splat. (Then again, Yahoo’s member search has been broken for years and nobody seems eager to fix it.)
  • Importing contacts doesn’t work. I tried importing my online address books from Yahoo, GMail, and AIM. MySpace said it sent out a dozen or so invites. It didn’t, and I had to redo the whole thing by hand.
  • Instant messaging doesn’t didn’t work. I tried sending a friend a message just to see what it would do, only to receive a very unprofessional-looking error message stating that the instant messaging was out of commission.
  • Cross-posting from WordPress doesn’t work. I have managed to get this working with LiveJournal (http://david-l-edelman.livejournal.com if you’re curious) using a nice little plugin I found on the web. There used to be one of these for MySpace, but the plugin developer gave up because MySpace kept mucking with the API.
  • Reporting spam doesn’t work. This morning I received friend requests from kinkymonica, flirtymonica, and luvymonica. How do you report these friend requests as the porn spam they so obviously are? You can’t.
  • Approving your friends doesn’t work. I’m currently staring at my “approve/deny your friends” queue, which states that I’m looking at “Listing 1-6 of 6.” Only about an inch away, however, there’s another column that says “1 of 1.” And below, there’s nothing listed. Do I have five phantom friends? (Actually, that would explain a lot of things…)

To add to the functional problems, the site is full of the worst kind of design heresy. Boxes float around the page with seemingly no rhyme or reason. The default icons look like rejects from your old Windows 3.1 installation. Navigation seems to float around the screen in illogical places, to the point where the only button I can rely on is the browser’s Back button. Things get even worse when users start mucking with their MySpace designs and adding polls and plug-ins and garish animated GIFs. You get stuck with endless pages that take forever to load and are impossible to read.

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